Graduate Job Offer at Smash Technology Limited

Job Description

• The Business Manager is the senior leader of a designated branch, responsible for the full spectrum of branch operations, sales, customer service, and staff management. Formerly called the Branch Manager, this role now carries an expanded mandate to drive business growth, profitability, and customer satisfaction while ensuring seamless collaboration with Head Office.
• The Business Manager oversees all branch staff—including Sales Officers, Customer Support and Service teams, and administrative personnel—while safeguarding compliance, operational efficiency, and risk control.

Core Responsibilities
Branch Operations & Compliance:

• Oversee day-to-day branch operations, ensuring adherence to company policies, processes, and regulatory standards.
• Implement, monitor, and refine operational procedures to maximise efficiency, control costs, and uphold safety and quality requirements.
• Liaise with Head Office on policy updates, operational reporting, and cross-functional initiatives.

Staff Leadership & Development:

• Lead, mentor, and motivate branch employees (Sales Officers, Customer Service & Support, Admin, and ancillary staff) to achieve individual and team KPIs.
• Conduct regular coaching sessions, performance reviews, and targeted training to build a high-performing, customer-centric culture.
• Foster a positive work environment, encourage teamwork, and manage employee relations matters swiftly and fairly.

Sales, Marketing & Business Growth:

• Own the branch revenue target: plan and execute sales strategies, campaigns, and community outreach to grow the customer base.
• Work closely with Sales Officers to develop pipelines, close deals, and cross-sell/up-sell services.
• Track and analyse sales metrics, adjust tactics, and share best practices with Head Office and peer branches.

Customer Service Excellence:

• Champion a superior customer experience by monitoring service delivery, troubleshooting escalations, and embedding a customer-first mindset in all teams.
• Develop branch-level initiatives to improve Net Promoter Score (NPS), customer loyalty, and retention.

Financial Management & Reporting:

• Manage branch P&L, budgets, and expense controls to achieve profitability targets.
• Ensure accurate cash handling, inventory oversight, and timely submission of financial and operational reports to senior management.

Risk & Compliance Oversight:

• Guarantee full compliance with industry, statutory, and internal controls—including health and safety, banking or sector regulations, and audit requirements.
• Conduct regular risk assessments and audits, addressing gaps and implementing corrective actions promptly.

Process Improvement & Collaboration:

• Continuously identify opportunities to streamline workflows, enhance productivity, and reduce operational costs.
• Collaborate with other branches and central teams (Finance, HR, IT, Marketing) to share insights and drive company-wide improvements.