Leading Pan-African investment firm IBIC Investment Holdings has significant holdings in digital currencies, real estate, hospitality, and agriculture.
Our strategy is to actively participate in each business we invest in, with the goal of offering leadership that promotes growth and value. Delivering exceptional value to our selected markets is the ultimate objective.
Since our investments are long-term and broad-based, we focus on industries that show growth. By doing this, we can use our sector experience to make sure we become market leaders across all operational portfolios. Our present investment portfolio includes investments in financial services, real estate development, construction, hotel, and agricultural.
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become part of our growing community.
Our biggest strength continues to be our people. Because of this, we have made the decision to continuously be a people-centered organization that promotes inclusivity and supports efforts at all levels. Our unwavering dedication to collaborating with our clients and exceeding their expectations is another source of our strength.
World Bank core values are:
Integrity, Passion, Service Excellence, Innovation and Teamwork
Who We Are:
To become the global drivers for opportunities and value returns, distinctive for superior value delivery to our clients, investors, and employees.
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We invite applications from interested and qualified candidates to apply for the Graduate Job at the IBIC Holdings.
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Job Specifications:
- Full Time
- Required Qualification: BA, BSC, or HND
- Location: Lagos, Nigeria
- Join this WhatsApp group to receive a prompt job update. Click HERE
Are you in need of Scholarships? Check out this Fully Funded Ongoing Scholarship at Ifuture Connect
Introduction to the Position
Job Description
- As the Guest Service Manager, you will be the heartbeat of our guest experience ensuring consistency, quality, and warmth in every guest interaction.
- You will oversee front office operations, reservations, guest relations, and team performance, working closely with all departments to deliver seamless and personalized service at every stage of the guest journey.
Key Responsibilities
Guest Relations & Experience:
- Lead by example in delivering a luxury guest experience from check-in to check-out
- Resolve guest concerns and complaints promptly with professionalism and empathy
- Monitor guest feedback channels and implement service improvements accordingly
Operational Oversight:
- Supervise front desk, concierge, and reservations teams to ensure efficient daily operations
- Coordinate with housekeeping, maintenance, and F&B departments for flawless service delivery
- Maintain accuracy in guest data, billing, and reporting using the PMS
Team Leadership:
- Train, coach, and motivate team members to uphold service standards and SOPs
- Conduct performance reviews and ensure the continuous development of staff
- Foster a culture of hospitality, accountability, and excellence
Revenue & Reservations
- Oversee reservation processes and booking systems
- Drive upselling of rooms and services to optimize revenue
- Collaborate with revenue management on occupancy goals and performance KPIs
Reporting & Compliance:
- Ensure compliance with company policies and regulatory requirements
- Prepare and present daily, weekly, and monthly performance reports
- Safeguard guest privacy and data integrity at all times
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Experience and credentials:
Requirements
- Degree or diploma in Hospitality or a related field is an advantage
- Minimum of 3- 5 years in a supervisory or managerial role within hospitality
- Strong leadership and interpersonal skills
- Excellent communication, problem-solving, and conflict resolution abilities
- Proficiency in using Property Management Systems (Hospital, booking.com, Opera, Cloudbeds etc.)
- Willingness to work flexible hours, including weekends and holidays
Salary
N300,000 – N500,000 / month.
Method of application:
Candidates that meet the requirements and are interested should click the BUTTON below to apply.
Deadline: Not Specified.
Join this WhatsApp Group to receive Prompt Updates
Are you in need of Scholarships? Check out this Fully Funded Ongoing Scholarship at Ifuture Connect