Moniepoint Incorporated, a global business payments and banking platform, was recently announced as QED Investors’ first African venture. We are the preferred partner for over 600,000 businesses of all sizes, enabling SMBs to achieve their goals and offering equal access to the resources they require to grow and scale.
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Moniepoint MFB was granted a license in February 2022 and currently serves over 10 million individuals and enterprises with banking, payment processing, loan access, and business management tools. With these technologies, businesses on the moniepoint platform process around $17 billion every month.
Moniepoint’s core values are:
Grit, Customer Empathy, Candour, and Technical Depth
Who We Are:
The Central Bank of Nigeria (CBN) regulates Moniepoint Microfinance Bank, Nigeria’s definitive bank for small and medium-sized businesses. In 2022, the CBN recognized Moniepoint MFB as the most inclusive payment platform in the country.
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We invite applications from interested and qualified candidates to apply for the Graduate Job at the Moniepoint
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Job Specifications:
- Full Time
- Required Qualification: BA, BSC, or HND
- Location: Gombe, Nigeria
- Join this WhatsApp group to receive a prompt job update. Click HERE
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Introduction to the Position
Job Summary
- We are seeking a proactive and technically skilled IT Support Officer with 1–2 years of hands-on experience to join our IT team.
- The ideal candidate will be responsible for providing first-level support to end-users, maintaining IT systems, and ensuring seamless day-to-day operations across the organization’s technology infrastructure
Principal Duties and Responsibilities
- Provide first-line support for hardware, software, and network issues.
- Set up and configure user devices, printers, and other IT devices.
- Install, configure, and maintain software applications and operating systems.
- Respond to service desk tickets, ensuring prompt and accurate resolution of issues.
- Troubleshoot, debug and upgrade existing software and hardware
- Maintain and manage inventory of IT equipment, including laptops, routers, andperipherals.
- Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, andIP configuration.
- Collaborate with other departments to support and implement IT-related projects andupgrades.
- Document troubleshooting steps, solutions, and IT procedures for future reference.
- Assist in the maintenance and updating of internal IT documentation and user guides.
- Work with vendors or escalate unresolved issues to higher-level support or external providers as needed.
- Escalate complex issues.
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Experience and credentials:
To succeed in this role, you need to have
- 1-2 years of experience in IT support, helpdesk, or technical support role.
- Basic understanding of Windows and/or macOS environments, Microsoft Office Suite, and standard IT hardware.
- Familiarity with Active Directory, remote support tools, and basic networking concepts.
- Excellent problem-solving skills and the ability to prioritize and manage multiple tasks.
- Strong interpersonal and communication skills with a customer-focused attitude.
- Ability to work independently and as part of a team.
- Higher Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).
Method of application:
Candidates that meet the requirements and are interested should click the BUTTON below to apply.
Deadline: Not Specified.
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Are you in need of Scholarships? Check out this Fully Funded Ongoing Scholarship at Ifuture Connect